Fulfillment Policy

• Refunds & returns are not available for trackside services, shock rebuilds, shock sets, or subscriptions. Shock sets are warrantied by JRZ for a one-year period against manufacturing defects and workmanship. Rebuilds are warrantied for a one-year period against manufacturing defects and workmanship. Refunds are available for individual parts that are not made to order within a 30 day period if unused.
• Shipping is made expediently via UPS, FedEx, or DHL and tracking is emailed.
• JRZ shock & general parts orders can be cancelled before they are processed by the manufacturer. Rebuilds can be cancelled before work begins. Trackside service orders can be cancelled before service begins.
• All other matters are determined by common sense and goodwill.